Elisa Spence Coldwell Banker Residential Brokerage

Dear Elisa:  

Where do I start!  You are so great at your job -- let me just start with that!  I want to thank you for your frankness and for all of your counsel yesterday.  It's not often that you have a realtor looking out for you and your ENTIRE future (even thinking ahead when you might someday sell the property that you are thinking about buying) and is strong enough to give you all the pros and cons of the potential investment.  That's who you are and who you have always been.  We cannot thank you enough for the valuable thoughts and counsel that you shared with us yesterday.  For now, we are digesting what you told us.  We are probably going to wait a while to make any kind of decisions.  For sure, I'll keep you posted. There is a lot to think about.  

Lastly, between you and I, you should know that my husband NEVER says anyone is GREAT -- he just doesn't do it.  BUT, in the last 24 hours I've heard him say it twice about you and your quality of work!  Please know that you are a gem in your field and a wonderful person too.  I love talking to you and hearing your honest opinions and gut reactions.  You always think about our situation as if it were your own -- you have no idea how much that is appreciated!

Thank you so, so much, Elisa.  I will reach out to you again when (and if) we are ready to do more searching.  For sure, we'll likely sell our house someday and will call upon you for that too.  

With a smile and a big THANK YOU,


Gail & JP
Hi Elisa,  Hope you are well!  I just want to thank you for all the hard work and trouble you went through in selling my home.  I hope the buyers appreciate it as much as I did, plus the very nice neighbors.  I also thank Atty. Trevor Haydon for handling the sale.  He was such a nice man to work with.  I sent him a thank you note. You both made this happen and now I can relax and enjoy myself in beautiful Amherst.  Hugs, Edith.
Edith
I can't recommend Elisa enough.   She's extremely knowledgeable about the market, about the region, about the ins and outs of real estate transactions.   She's honest when you need to hear it, extremely patient, highly responsive and readily available. Hands on and helpful, she'll guide you skillfully from offer to close.  I'm grateful for her help and if and when I ever sell & buy again (which I hope is never!), she'll be my first call.  Thank you, Elisa! 
Rachel
Hi Elisa.  The closing went fine.  Thank you so much for all your help and guidance.  It has been a wonderful experience working with you!!!  Will be in touch. 
Anil & Neeta
We were extremely lucky to work with Elisa for our real estate needs. Elisa is HONEST, professional, and understanding of our needs; she makes the extra effort to try to get to know us and best understand what we want. An example of how Elisa puts our needs first is on several occasions, Elisa actually recommended AGAINST putting an offer when we were on the fence because she (correctly) pointed out the pitfalls based on what we told her; this specific example speaks to Elisa's honesty and her willingness to go above and beyond the duties of a real estate agent. Given her decades of experience, Elisa was able to help us navigate the often stressful circumstances of real estate in a very motherly manner, ranging from the best offer to put forth to recommendations for contractors. We strongly recommend working with Elisa for both buying a house and selling a house and we have been recommending Elisa to anyone we know who is thinking about buying a house. Thank you so much Elisa!!
Andrew & Esther
Hi Elisa.  thanks for all your help and guidance!  You have been great to work with.  You served not only as an agent but as a trusted advisor!  Your advice was accurate and your commitment to getting the best result for us was unwavering.  Best regards.
Peter Oettinger, Attorney
Hi Elisa,  Congratulations on your accepted offer! It was a pleasure meeting you at the open house. I just wanted to reach out and say thank you for being so accommodating and professional, both with my private showing, and during your crazy open house.  It is not so common lately to come across another agent who stands out with professionalism and communication, as you were; so I wanted to be sure to say thank you.  Best of luck with your offer and to a great 2018!

Mike, Realtor
Dear Elisa,  How have you been?  Wishing you a wonderful New Year.  We still think about you a lot and the beauty this home has brought to our lives, of which you were instrumental.  Thank you again for this.  Hope your health has been good and hope to see you around this Spring/Summer.  Our very best.  XOXOX 
Bhavani & Sudhanand

Hi Elisa, Thank you for all your help to this point. You've been amazing, so attentive and knowledgeable. Although I'm in the same market and once again looking at a house that will sell extremely quickly, the process could not feel more different than my previous experiences. I feel very calm and as if there's time to think and make good decisions rather than simply react. This is entirely due to your experience, skill and manner.  Regardless of where things go on this particular property, I wanted to say thank you. You're a great partner and I feel very fortunate to have your help.  Have a great day!

Kara Becker

As we are experiencing home buying again, I realize that finding a good real estate agent is absolute must. What we realize now is that Elisa Spence took care of everything for us - when we were buying and when we were selling. And how we miss that when we are having to constantly follow up with multiple parties.  One could argue that our standards got higher having worked with one of the best in Boston or just that there are thousands of buyers and sellers for each agent and agents don't care. We worked with one who rated 5 stars on yelp, showed us exactly one house, pushed us hard to make an offer and never called us again when we said it didn't meet our requirements. 

Ajay & Nidhi

We are so grateful for your skill,  knowledge,  persistence and endless patience.  We are very happy with the result. In addition to our sale, move and tomorrow's purchase,  we also had a new granddaughter arrive yesterday.   A happy,  hectic and tiring time.  We will be in touch again when things slow down a little.

Tom Roberts

You were simply a joy to deal with during the entire process of selling the house.  Thanks for all you did. Your great counsel, Your sense of humor and robust knowledge were instrumental in having a successful sale. I hope your dad is doing better.  Have a great holiday and thanks again from the Nablo's.

Carl Nablo

Beatriz and I want to thank you for your help selling our house. You helped to make the process fast and to get a great price for the house. Most importantly, you helped us to reduce and manage the stress caused by the sale and the move. We are very grateful to you.

Gabriel Toro

Selling my house after living there for 35 years was a challenge in many ways.  I was very lucky to have found Elisa Spence to help me with this process.  We made contact with her about two years before we were ready to put the house on the market. When we finally decided to sell, Elisa’s help was invaluable.  She gave us good advice about the best time to go on the market and suggested a price that brought plenty of action resulting in more than one bid over our asking price.  Her stager and photographer were both superb.  AND, at moments when my nervousness flared, Elisa was there with a calm, experienced voice, truly a phone call away.   I couldn’t have asked for a better real estate agent. 

Jeannie Nicholas

We worked with Elisa to sell our home when we moved west this summer (2015). Having worked with Elisa before in 2007 when we were buying the house, we already knew what to expect and are pleased to say that we were very pleased with how she worked with us during the whole process. We were able to get offers on the house within a week of listing and closed it in under 2 months.  She helped us through the whole process – market survey, getting the house ready for marketing, photo-shoot, helping us find contractors to take care of things which needed to be fixed, helping us set the price based on market and the open houses. She kept us on a timetable and everything was done in an impeccable manner.  I would recommend Elisa to anyone trying to buy or sell in surrounding areas. You can not find anyone better! 

Ajay & Nidhi
Elisa, Congratulations on an exceptional quarter, one that puts you in elite company and lets me welcome you to the ranks of the NRT Top 1000 Sales Associates for 2017. Your outstanding performance puts you in the top 2% of approximately 47,000 Sales Associates nationwide!  The only thing certain about the real estate market is that it's constantly changing, which is why our clients look to us for consistency--the knowledge, skill and expertise we provide as full-service real estate professionals.  Your ability to understand your clients' needs and help them reach their real estate goals makes you the type of leader we are proud to call our own.  On behalf of everyone at NRT, the nation's largest residential real estate brokerage company, I'd like to thank you for your significant contributions to our success.  Because of your hard work and dedication, I'm sure you'll continue to serve your clients well in the months and years ahead.  For now, please accept my gratitude and best wishes.
Bruce Zipf, President & CEO, NRT, Coldwell Banker

Just wanted to say it was a very smooth experience selling a home while living several hundred miles away.  Your listings of area businesses was very helpful in both finding qualified contractors to address items needing attention prior to the sale, as well as finding a donation site to take belongings/furniture that was not moving with us.  We wanted the house to be sold quickly to avoid the headache of snow removal and other maintenance during the winter and you came through perfectly.  We had an offer within two days, and the sale was finalized in less than 30 days.  We were very happy with all the support and recommendations you gave.  Thanks again!

Mark
Elisa Spence worked closely with us on the recent sale of our home. Our good friend recommended her highly as their realtor when they sold their house. For our own house, Elisa helped us to quickly find the contractors we needed to get our house ready for the sale, provided a stager for optimal placement of all furnishings, and covered all aspects of the sale process to sell our house quickly. She was always available to address any issues that came up in a timely manner. We were very happy with all the support that Elisa gave. She was right on top of every step in the selling process. We are happy to recommend her to others interested in selling their house. 
Karen & Mike Kuranda

Hi Elisa, As you know, we looked around at different realtors, and chose you.  We are quite confident we made the best decision, and want to thank you for all your help and hard work.  Elisa Spence is a top-notch realtor – she knows her business, and thoroughly understands the area and local real estate market.  She prepared us for the process and most importantly, worked with us to prepare our house to be ready to market to prospective buyers.  A good measure of Elisa’s success comes through from people that people she works with (realtors, attorneys, mortgage brokers) who speak so highly of her attention to detail and her fine reputation. We’d happily work with her again!

Tom and Jean
Hi Elisa, I just wanted to personally thank you for representing my family estate sale. We met for the first time in June, got the house on the market in August, and had it sold in just a little over a month. You are very professional to work with and we accomplished our goal in a very timely matter. I'm sure you will be selling many more houses in the upcoming years, and I could not think of a better person to have as a broker. Take care! -Ken
Ken Strauss
I just got a surprise in my mail and it couldn't come at a better time.  What a nice variety of choices!  I have been non-stop shopping for many small things to put my signature on my home. I really  love the new digs and the scenery is spectacular!  Much better than 55 Jacqueline Rd. Let's do coffee, and you HAVE to see the place.   You seamlessly led me to the place that was waiting for me all the time!  Now, that is pure real estate talent.  No wonder you have such great credentials. Give me a shout when you have some time to kick back and talk about life.  Miss our many harried moments and quick decisions.  My best!

Kathleen Dalton

Thank you so much for the beautiful card.  We truly appreciated your support in this last year!  All of us, especially your kids, are loving the new home a lot!  I will be happy to receive any home furnishing tips that you would like to share.  Again, thank you very much! 

Manisha

Received your mail today.  This is a beautiful card.  And thank you very much for the gift card. We appreciate you accepting us as your client and getting us a perfect home meeting our needs and budget.  We will definitely keep in touch and will recommend you to our friends!

Vivek

Just wanted to thank you for all your help and support throughout this process of both buying our new place in and selling our house.  We love living here -it was absolutely the right decision, house and location.  We appreciated all your guidance with the sale of our home. The sale went smoothly, so we're thankful for your guidance on pricing etc.  Thanks again for the gift certificate to Oleana.  We can walk there which is awesome!  Best wishes,

Becca

Thank you so much for our gift!!! You are too much!!! We cannot wait to go on a shopping spree this weekend!! Thank you for also being such a wonderful human being, really making things come together for us and supporting us through this crazy house hunting progress.  You truly are a gift!! Doug and I know that you are one of the busiest people on the planet and would love to have you for dinner or even just come for coffee during any free time that you may. Again thank you so much for all your love, generosity and thoughtfulness! We could not have managed all this without you!!  Much love!

Sarah, Doug & Jacob

If you're planning on moving to Middlesex county anywhere around Route 95, Route 2, and Route 62, she's the best person you can work with: guaranteed. Absolutely works as a consultant to your best interests. Definitely made our first home buying search and purchase a breeze. Well connected with fantastic recommendations for all our needs. I'd use her again in a heartbeat.

Tom & Jenna

Hello Elisa, OMG!  I didn't realize that Fred actually bought the house with YOU!  I am not surprised that you were able to find him a house! You are the best ... we are always talking about you.  We have new neighbors at the end of our road (the seller had a terrible time finding someone to buy the house and had to lower the price very deeply in order to get rid of it).  He basically gave that house away.  JP and I were saying "Elisa should have sold that house and marketed it properly" ... you are wonderful and so good at what you do! With a smile!

Gail & JP

I want to thank you for the great job you did in selling the house and getting the sale closed. While the trauma of the move was difficult for Crin and I, the showing, staging, negotiations and closing were absolutely painless. We are gradually getting settled in Amherst and the boxes are getting fewer every day.  Thank you!

Tom & Crinn
Hi Elisa.  What can I say.  You have jut been THE BEST!  It can be a really stressful process but I always knew I could turn to you and get a straight answer.  You knew how to deal with my anxieties and kept us on task throughout the whole process.  You went above and beyond time and time again.  Thanking you with a card doesn't feel enough! Best regards.
Melanie & Jason
I want to thank you for helping us out tremendously during this home buying process. This purchase was especially tricky as it took such a long time to close since the P&S signing. And it took numerous visits to the site and conversations with the seller/builder. Thankfully we had you all the way and we are finally here.  You have been an excellent agent for us. Thanks for that.
Vivek & Manisha
Hi Elisa!  Are you feeling better? We spent the whole day in our new home yesterday and we just love it more and more!!  We can never thank you enough.  You are such a good realtor, friend and "mom" for us.  
Bella & Curtis Leung
We are LOVING the house and feel so lucky to have landed here.  We were just talking about you last night - you are an AWESOME real estate agent.  I can see why Betsy wanted to have you represent her even though Somerville isn't your area.  You have been consistently diligent, responsive and honest.  We appreciate everything that you have done for us on both ends of this process.
Rebecca and Peter
SO sorry you cannot make that date.  We will have to get together another time-we MUST!  I want to meet your husband and compare stories.  I will be in touch soon.  Thank you for everything you have done for us.  You have been professional, kind, patient and wonderful!   I knew this the FIRST time I met you…..
Mary McCourt, Concord
Thank you Elisa for all your help!  You are knowledgeable, professional and highly experienced.  We will certainly stay in touch!
Andy Li
I have worked with Elisa for selling my house as well as buying a house recently.  Because we needed to close both houses on the same day, things became challenging.  However, Elisa was able to guide us during this process with ease.  She is not only smart and has a lot of experience, she is also very professional and has integrity.  We were able to sell our house in 3 days, and we got 4 offers for our house.  Because of her strategy, we were able to win a house despite 4 competing offers, and not being the highest offer!  Both houses closed on the same day!  I am very impressed with her efficiency and the ability to negotiate deals.  She gets things done, she gets deals done! I highly recommend her for buying and selling properties!
Mei Huang

Dear Elisa,  I LOVE my new home…love, love, love the whole experience! Makes me smile every morning and every night! Thank you for your HUGE part in getting it done for me…I so appreciate that!

Sarah
Thanks so much for the lovely note and gift. It was our pleasure to work with you and really take advantage of your advice and guidance through this process. You were really crucial to this whole sale! We have told everyone of our good experience with you and will continue to do so. For now we are happy to be finished for a while, but will still actively look. Make sure you take that vacation!  We hope you have a chance to slow down after a busy season!  So good to know you and many many thanks!
Marilyn & Peter
We didn't fully understand the value a realtor could add to a house search until working with Elisa. She possesses the knowledge, experience, and savvy you'd expect from a top-notch realtor, but she provides a service beyond what many do--she gets to know you well enough to know what home is right for you. She listens to what is important to you, learns how you live and how you hope to live, and then presents options you may never have considered--options that end up being exactly what you needed but that you never would have known if not for working with her. And, on top of everything, she's one of the loveliest people you'd hope to meet--and one you're happy to spend time with as you search for your new home. Suzanne and Zack Matus, The delighted new owners of the right house for us!
Zack & Suzanne, Lexington
I first want to say thank you, as I did not realize how much of an impact you made on my life and for that I am forever appreciative and grateful to you. You helped me purchase my first home, and sometimes it feels unreal. I hope you're doing well because you deserve everything that is good. I would very much like to have you over for dinner or even lunch whenever your schedule permits.  I'm going to send you a couple of pictures of my living room and the kitchen. Please forgive the wine refrigerator on the floor as it will be installed tomorrow in  the kitchen island corner facing the dining room table. Please send me an update on how things are going with you and I hope we can be in touch in the future Elisa.
Lee Gilliam
Dear Elisa,  Let me be the first to extend my heartfelt congratulations on earning a place in the NRT Top 1000 Sales Associates in 2015.  Of the more than 41,000 Sales Associates currently representing NRT Companies, your performance places you in an elite group of industry leaders.  If we stop to consider the challenges presented by the current market climate, your accomplishment takes on an impressive added dimension. Your hard work, dedication and an unwavering commitment to service, have propelled you to this esteemed level within our Company.  I'd like to personally thank you for the fine example you've set, and I hope that we will all draw inspiration from your wonderful achievement.  I am always grateful to be surrounded by such exceptionally talented real estate professionals.  Please accept my best wishes for your continued success.
Bruce Zipf,CEO & President, NRT LLC
Don't say it was "nothing," because it meant everything to me!  Again, I want to thank you for all of your excellent efforts in helping me get my first home.  Please enjoy this small gift which I had meant to get to you earlier.  I have just written a note to the woman who referred you, which confirms your dedication to excellence, and your all-star status.  Thank you again for everything.  Sincerely, 
Mike Deitch
Thank you so much for all your hard work on the sale of our house.  All the people on your team: stagers, photographers, contractors, attorney were superb!  You are an excellent agent and we were so lucky to obtain your services. We wish you the brightest of New Years!
Amy & Eric Fedyk
We can't thank you enough for all your hard work and diligence throughout the home selling/buying process. It was quite a journey to get to the closing and we really appreciate all you did.  Wish you joy and good health over this holiday season. Thanks again.
Jim Wu

It has been a wonderful experience and a great pleasure working with you.  There were so many things involved from end to end, and we greatly appreciated all of the work you have done for us! Of course we are so happy with your service and the house!  Thank you for the referrals to the contractors, inspector, attorney and lender.  Without their hard work, as well, we couldn't have made this happen!  Thank you!  Have a wonderful holiday season!

Chang Li

Thank you so much for the excellent and wonderful service you provided throughout our house sale process. Your incredible expertise in real estate removed the stress associated with the selling of our house and made the experience a very pleasant one. Also you have a wonderful team of people, including your stagers, photographers, attorneys, and contractors. It was such a pleasure interacting with you and your team. Your responses were always very quick and were more than satisfying.  You worked incredibly hard and intelligently all the time, especially to solve the problems we came across, such as the repairs pointed out by the home inspector.  We are extremely impressed by your enthusiasm, hard work, integrity and pleasantness. You more than delivered what you promised to us.  We wish you and your family a Happy Thanksgiving!  With Warmest Regards.

Shaila & Esh
To Vice President Coldwell Banker:  This note is long overdue, but we just wanted to let you know how we really enjoyed working with Elisa Spence during the purchase of our home.  We met Elisa at an open house for another property many weeks prior to our current home coming on the market.  Her knowledge of the area and her great personality really caught our attention.  Elisa did a fantastic job!  She represented both parties in this transaction which we were concerned about initially.  However, Elisa's expertise in all facets of this process made everything seamless.  We were very impressed.  We really appreciated her honesty, advice and candidness regarding this property.  Her thoroughness is second-to-none, and her opinion of the property was a big factor in us pursuing it.  Today, we call this property "home," and could not be happier.  We are extremely grateful that we got to work with Elisa.  Again, it was a pleasure doing business with Elisa, and Coldwell Banker.  Please pass along our thanks and appreciation.  If ever needed, we will gladly provide a reference for Elisa and your office.  Keep up the great work!
Kevin & Beth Wiggins
Dear Elisa,  We want to express our thanks for all your help, support and guidance in selling our house and purchasing a condo.  We discovered you while looking for a condo that would meet our need to downsize from our house of 34 years.  You guided us through the complex process of effectively preparing the house for sale.  This involved clearing out no longer needed items, de-cluttering rooms, painting and renovating.  You met frequently with us offering many good suggestions, including putting the house on the market at the best time.  While this was going on, you helped us look for a condo that would meet our needs.  We attribute the fact that we had the house under a purchase and sale agreement in three days, and for our asking price, to your skills and knowledge of the of the market, presentation of the house and managing our preparations for the sale.  In the remaining time before the closing, you helped us find a condo that met all our requirements and then some.  Without reservation, we would recommend you to anyone looking to buy or sell a house.  With warm regards,
Doug & Leslie, Lexington
We first met Elisa Spence several years ago, when she represented the seller from whom we bought our first home. We came away impressed by her knowledge of the real estate market and her readiness to help. When time came for us to sell recently, we wanted her to represent us. Even though we wanted to sell in a difficult market, and in winter, Elisa skillfully guided us through listing, staging, and setting up open houses; and, strategically negotiated a good sale for us. Her estimates of what we could expect for a price were proven right.  A few minor repair items came up during the home inspection and Elisa was fantastic when it came to getting these items addressed by finding the right contractors; given our schedules, we were only peripherally involved. An essential quality in a realtor is not just that they respond to questions; but that the response is thorough and useful – Elisa responds quickly, pays attention to the details, and doesn’t let loose ends remain unresolved. The real importance of having her as our agent came through when some wrinkles came up just before the closing.   She dealt with a series of last-minute issues quickly and professionally; she is wonderful when it comes to resolving situations fairly and firmly.

At the time of Elisa’s helping us sell our home, we were also having a new one built. Elisa went above and beyond by helping us even with this new home, for which she provided an abundance of help, advice, and support. She is a sincere, genuine, and extraordinarily helpful person. Combined with her enormous experience and knowledge of the local markets, these traits make her a great real estate agent. You should hire her if you want everything done right.
Jay & Subha, Lexington

With the help of Elisa Spence, a real estate broker who serves as our buyer's agent, we have happily found the house that is fit for our family. Looking back on the long process of house hunting, we'd like to say it is her knowledge and professionalism that have led us to our new home.Our first acquaintance with Elisa was at an open house where she was the seller's agent. We were impressed by her knowledge of the market and her frankness in answering our questions. The talk with her made us believe that a broker like her can facilitate our search. Weeks later, when we gingerly asked whether she can be our buyer's agent, she gleefully accepted our invitation. Since then we started a journey with a professional broker, and it turned out to be an imperative step in our quest for the new house.

 

Most agents would like their clients to close the deal as fast as possible. If the client is interested in a house and tends to make an offer, few agents speak out if they see something differently. However, Elisa does not belong to the most agents. She puts client's interest before her own, and let the client know her opinion without reservation. On one occasion, both of us liked a house. When we consulted her before writing up an offer, she pointed out a problem that was not so obvious at that time, but the issue would become aggravated when our kids grow bigger. Thankful to her insight, we avoided a mistake of buying an unfit house.  When the market is slow, it is frustrating to sell.  In the meantime, it can also be frustrating to buy. Elisa's experience helped us to keep the emotions in check and prevented us from making wrong decisions.  Her experience rightfully guided us on assessing the market value of the property.  With her masterful know-how of real estate, she steered us through the complicated closing process, cleared several obstacles before we moved in.  Undoubtedly her involvement improved merits of our purchase.  This value-addition truly makes her stand out among her peers.  It was a blessing  to have such an elite agent on our side.  We highly recommend her.

Shuli & Lei
Dear Elisa.  We just wanted to say thank you for all your help with finding us our first home! We definitely needed all the help and guidance we could get!  We tore all the carpets up this weekend and the floors are getting refinished this week; it already looks so much better.  Once we are all done with that and the painting, we'll have to have you over so you can see.  Thanks again for everything.  I am sure that fielding all my "freak out" phone calls and showing us what felt like 100's of houses was not easy, but we really appreciated it all.  Also, thank you very much for the gift card.  That was very sweet of you and once we get settled, we'll probably use it for new curtains, or maybe a fun new kitchen appliance.  Thank you. 
Steph & Sean

We first met Elisa when we moved to Massachusetts from Virginia and were looking for a great place to raise our family.  Through three long months and a number of unsuccessful offers her enthusiasm, ingenuity, and determination didn't wane.  She found us the perfect house just as it was coming on the market and helped us to seal the deal in a single day.  Five years later it was time to move again.  Elisa put together a comprehensive sales strategy for a difficult market, helped us to find the right folks to put our house in selling condition, and launched a broad campaign to get us the best possible price with the least amount of disruption to our lives at home.  After finding a buyer willing to meet our preferred price, she expertly negotiated a complex purchase and sales agreement and kept us focused and confident through unexpected speed bumps on the way to closing.  Her expertise and professionalism are second to none."

James MacStravic
In a word: make sure you get Elisa Spence to sell your house!  She is not only professional and knowledgeable in what she does but she is also sensitive to a seller's needs and wishes...especially during the emotional stress of selling one's home of many years.  I met Elisa five years ago when she sold my parents' Concord home in a very smooth transaction and I promised myself I would go back to her when it was time for me and my husband to sell our home. I am so happy I did.  She was extremely helpful during this emotional time and made sure we were ready for each phase of the process by sending us reminders and keeping us on the right track.  Selling a house can do a number on your nerves but I knew we could trust Elisa to keep us sane and focused until closing day.  Thanks Elisa for a job very well done!


Curtis & Gonca

Elisa guided us through the sale of our home in a very difficult market.  Her knowledge and experience helped us to prepare our home and present it in the best possible way.  She had access to all the resources necessary to help us with the inevitable difficulties.  At a personal level, she was a consummate professional, attending to all details while still remaining patient and understanding of our unique issues during the sales process.  We recommend Elisa without reservation to anyone needing the services of a realtor.

Tom & Suzanne Roberts

We have worked with Elisa on the purchase of one home and the sale of two homes, plus looking at lots of properties with her over several years. We have always found her to be extremely responsive, absolutely honest, and willing to go the extra mile to be sure the transaction got completed correctly. In July she completed the sale of our home after we had moved to New York.  In the process she worked with us at every stage: before we moved and still had all our things there, after we moved and left it vacant, and after we decided to have it staged to increase its appeal.  In each case she advised us on the best way to present it and updated photographs and listing information to match the changed circumstances. Throughout the process she kept us abreast of market conditions, advised us on price adjustments, held numerous open houses, and identified things that needed to be done to make it competitive in a very difficult market.  Once we had an acceptable offer she did a masterful job of guiding ourselves and the buyers through the complexities that came up at the last moment impacting the financing.  In addition she handled the required fire inspection and detector placements so that we did not have to make a special trip there before the close.  If you like working with people who tell you what you want to hear and then leave you on your own when the going gets tough, Elisa might not be your first choice.  But if you want someone who will tell you the truth, nicely and tactfully, of course, and will keep working with you very professionally every step of the way until the deal is closed and the deed recorded, you can't do better than Elisa. We would use her again, as either buyers or sellers, without hesitation, and recommend her highly.

Rod & Geri Plimpton

We wanted to let you know how satisfied we were with the services you provided in listing and selling our home.  I would highly recommend you to anyone who was looking to sell or purchase a home.  From a seller's perspective, your dedication to taking care of us was outstanding.  The coordinator you provided to help showcase our home as well as the top notch photography put our "best foot forward".  We were so impressed we thought we might buy the house ourselves! Once it was on the market, you were quick to get it out in front of potential buyers through your network of contacts as well as several timely open houses and advertising.  Most importantly, you were always quick to communicate with us and handled many little details that came up in the process. Since we had already relocated out of town, this aspect was a life-saver, knowing these things were all being handled.  We would be delighted to be a reference for you!

Michael & Mary
After 34 years as a Top Producing Real Estate Broker, when it came time to sell my own home, I ONLYconsidered Elisa Spence, as my agent.  Though I know thousands of real estate brokers, I know no broker that I consider better than Elisa Spence.  Elisa's artful negotiation skills, keen advice, market knowledge and superior marketing talents are second to none!  Because of Elisa's expertise, my home sold in a short period of time at a price that exceeded my expectations.  It is with sincere commitment to the Real Estate Industry that I say Elisa Spence is the Best Broker I know!
Laura Baliestiero, V.P. Realtor
Hi Elisa, I want to thank you for all of your hard work and (especially) your solid counsel throughout this process of selling our home.  You have done a wonderful job...I know we are not finalized yet, but I want you to know you have been great...and all of your advice and counsel has made a lot of sense.  Thank you.
Gail

Elisa is the ultimate professional who demonstrates tremendous understanding of her clients and the market. We worked with her for both the sale and purchase of our homes during a very difficult time in the real estate market. She left no stone unturned getting our home ready for sale just before the Thanksgiving holiday. The house looked so great in the listing that we wanted to buy it ourselves. We had over 60 showings in a span of 4 weeks. Elisa was equally dedicated and patient with us while we were searching for that special new place. She gave us invaluable advice and always put our interests and well being as her number one priority. Her honesty and insight were second to none…her frequent advice to us was, ”patience, you can do better and you’ll be fine”…and she was so right. She has a great sense of humor, is always available and is just a lot of fun. We would honestly have to say she is the best realtor that we’ve ever worked with and would be delighted to recommend her to anyone.

Beth & Leon from Lexington
Hi Elisa-   Please post on your website.
Elisa Spence is one of the few realtors who has advised me NOT to buy, when the situation warranted.  I value that kind of honesty. Elisa is thorough, tenacious, candid, knowledgable and always accessible.  She's also a lot of fun, a needed attribute in facing today's housing market. She understands that living decisions are about more than just real estate; they are about the sometimes perplexing needs of families, which she fathoms with genuine compassion.  Elisa has spent many hours with me, for meager compensation, and never even hinted that my family wasn't worth her time.  I've enjoyed and valued Elisa's help and advice, and would highly recommend her.  - Doug Struck  
Doug, Concord

Elisa was the consummate professional in helping us sell our home. Not only did she price it right - we ended up selling above asking - but she helped us to stage it and produced beautiful promotional brochures and online photos. As a result our house sold in 3 days! She was also wonderful in guiding us through the nerve wracking and often emotional process of closing the sale. She had everything lined up and organized and made everything so easy for us. We would engage Elisa again in a heartbeat!

Mike & Miria
Hi Elisa, Thanks so much for the gift card!  There was no need for that, as you were outstanding in our selling and buying process!  If you are in the neighborhood, please feel free to stop by.
Yoon Park, Needham
Dear Elisa, Thanks for all your help.  Without you we would not have had the BEST people and the BEST realtor to help with getting our house ready for sale and ALSO the sale!  Thanks so much for all your help and guidance.  You are the best!
Kathy Waters
Dear Elisa, Thank you so much for your nice note.  It was such a thoughtful thing for you to do and I really appreciated it.  It was OUR pleasure working with you - such a terribly nice and professional person.  I wish you only the best.  Thanks again for all your help in selling our property.
Jeanne, Concord
Dear Elisa.  Elite. Exceptional. Unparalleled. These are the words that come to mind as I think of your performance during the last six months, which has resulted in you placing in the TOP TWO PERCENT of the company's 45,000 sales associates in 2016.  In light of continuing market challenges, this is nothing short of remarkable. I am also deeply impressed with your commitment to service which undoubtedly contributes to your success. I am deeply proud to have you on the NRT (Coldwell Banker) team.  Please accept my sincere and hearty congratulations as well as my personal best wishes for your continued success.
Bruce Zipf, CEO & President NRT - Coldwell Banker
Hi Elisa, Thank you so much.  We are happy with our home!  We really loved meeting you and working with you...you made the process so much better for us.  We hope we'll see you again!! Thank you for everything and please let us know if you need anything from us. 
JoAnn & Rick
Hi Elisa, The closing process went smoothly and now, it is all set. Your extra-ordinary knowledge, professional skills, high efficiency, excellent team work and great effort all came with a great result - a result which was even beyond our best expectation.  We'd like to give you our great appreciation for a job well done in selling our house and thank you very much. 
Steve and Lynn Ling
Hi Elisa.  Thank you for all your help in selling our home!  I was so impressed by your professional manner, expertise and your personality.  Your help is so appreciated and I want to thank you so much.
Steven Li
Elisa goes above and beyond as a buyer's agent. She spent many, many months with me and Kim as we shopped for our first home. She lead the way as we browsed house after house; she answered countless calls and emails as well.  Elisa is both personable and professional; she knows the facts and her clients' feelings.  She can put a little twist on bad news so you will be able to walk away from what you thought was your dream house and not feel too bad about it.  It was a truly original experience to have Elisa on our side! Her top interest was that Kim and I were happy.  If she knew a house was not going to live up to expectations, she would tell us.  Elisa always made time for us--never fell short of being a rock star in our experience! And in the end, she found us the perfect house - one she had her eye on for some time, that finally came into our price range.  Her diligence, guidance and knowledge really made the difference. Without ANY reservation, I would recommend Elisa to anyone looking to buy or sell!
Kim and Pete
Thank you Elisa for helping with the sale of our property!  You have been absolutely wonderful, so helpful, so kind and so knowledgeable!!
Valerie, Concord
Dear Elisa,  I again want to thank you for your professional and personal interest you provided me throughout this time.  You gave me honest and reliable information in the face of an unsure market, and for this I prize your friendship and professional ethic.  You will certainly be my "go to realtor" when it is time to sell and I will give your name to friends who are looking for such help.  Be well.
Mary
Dear Elisa, You did an EXCELLENT job for us selling our property in Concord.  You will be the first one I'll call when we're ready to sell our house.  THANK YOU! 
Gonca Poole
Hi Elisa, I hope things are going well.  It seems that the market has been active so I hope you are getting your fair share of sales.  You will be happy to know that my wife is really loving Concord.  All that hard work looking for the right house in the right neighborhood at the right price has paid dividends.  Best wishes,
Steven Lee, Concord
 Dear Elisa, I want to thank you for your personal interest in helping me with my "moving" decisions.  At this point I am going to stay here, but will certainly keep you at the "TOP" of my list when I consider the option again.  Your friendship and honesty is greatly appreciated.
Mary Doyle
Dear Elisa, I have been thinking about you and hope you are doing well.  Everything has been so hectic here and we just now got an opportunity to drop you a line.  THANK YOU SO MUCH for your help and encouragement during our "home selling process"!! You really made it easy and everything worked out just like you said it would!  You were professional, organized and on top of it all.   Thanks again so very much. 
Joan & Steve Goode

On the sale and purchase of our homes.  This extra special thank you note holds more appreciation than words can say.  For you're among the nicest people I have ever known, and you'll never be forgotten for the the thoughtfulness you've shown. Thanks for everything.  You're the best. 

Lauren
Dear Elisa, I'd like to thank you very much for the dogged and professional manner in which you handled my property. I appreciated it very much.  You are very hard working and in addition a fun person to deal with, with a great sense of humor.  Our attorney friend, Barry, spoke highly of you when he recommended you, and I will let him know he was right!  Thanks again.
Martin Scher
Elisa has represented me for both a home purchase and a home sale.  She also provided tremendous support in my family's relocation to the Boston area from California.  In our purchase, she helped us identify the best properties and provided us with an insider's knowledge of every neighborhood we considered.  Elisa is unsurpassed in her knowledge of the real estate scene in this area.  While working with Elisa, I was also able to leverage her extensive contacts to make the home buying and selling process much easier than it has ever been before (contractors, painters, lenders, attorneys, cleaners, etc.)  I highly recommend Elisa to anyone looking to buy or sell real estate.  Top qualities include great results, her personable ways and her being an expert in her field.
Russ Layton
My wife and I worked with Elisa over the course of several years on two separate home purchases.  She also helped us sell a home.  A few things stand out about Elisa.  1. She was always looking out for our best interest, no matter what.  In many, many cases, she kept us away from homes we thought we were interested in because she knew they were not right for us and our family.  2.  She understood as much about us and our day to day living needs as she did about neighborhoods, schools, current and future re-sale value, comparative properties, etc.  She really looked at the whole picture.  3.  Elisa never put her needs ahead of ours.  We looked for our last house for three years before we found what we wanted.  Elisa worked with us throughout without a single complaint.  When it comes time to sell our home and look for another one, we will call Elisa.  Elisa offers great results, expert service and has high integrity.
Tim Walsh
I have worked with Elisa over many years in my capacity as a real estate attorney.  She has consistently shown careful attention to her client's interests, a thorough understanding of the real estate market, as it has changed during economic shifts, and an ability to adjust to such changes for her client's benefit. 
Attorney, Steven
Elisa is unlike any realtor I have every worked with! She spent the last year helping my mother find a home.  With me living in New York, I expected the process to be wrought with difficulty and frustration, but Elisa's incredible knowledge of the market, and her honesty and integrity, in a profession that often suffers in those respects, was such a breath of fresh air.  The fact that she talked us out of more places than she recommended speaks volumes. While my mother was really nervous about everything at first, Elisa's patience and calming demeanor put her and me completely at ease.  It it weren't for her, I don't think my mother would be sitting happily in her beautiful new home.  Obviously, I can't recommend Elisa highly enough.  She is personable, an expert and has high integrity. 
Colin Nissan, Lincoln
Hi Elisa, I always appreciate your thoughts, as you are so honest.  I am so glad we made the call to you a few months ago to sell our house and buy a new one.  I feel we hit "lucky" finding you, I truly do!
Laura and Gary Wordsworth
To Office Manager, Coldwell Banker.   I am a Realtor with Keller Williams and this Spring I was fortunate to work with Elisa on her listings in Concord and Acton.  You are probably very aware of what an asset Elisa is to your office, your company and the real estate industry.  Elisa is an excellent example of keeping calm, having a sense of humor, and not being affected by the stress of our business.  Furthermore, she is very organized, has great attention to detail, and her like-ability is off the charts!  I hope to work with her again.
Realtor
Hi Elisa. Thank you for all your help in selling my house! I saw your ad in the Action Unlimited and found that all your listings have sold. It is especially impressive under the  current market conditions. Congratulations!  I will definitely recommend you to my friends.
Lingyun Liu
Hi Elisa, Hope all is well...I just wanted to thank you for ALL you did for me regarding the sale of my property. Everything went smoothly and I was thrilled with your professional ways.  You were so supportive, a friend. Thank you, thank you!!
Bette Peabody
Hello Elisa! I want to thank you for all your help in selling my mother's property. You were just great, and I am so pleased that we found our way to your skilled services. I especially appreciated the good advice you gave us about when to lower the price and when to wait...this is a tough housing market for all of us, and you knew exactly what to do. For me personally, I appreciated all the gentle sympathy you gave. Here again, your advice was sensible, and seemed to be just the right thing at the right time. We don't have any real estate needs for the foreseeable future, but I sure hope you will remember how pleased we were with your services and use us as a reference if that is ever appropriate. I hope our paths will cross again. Most sincerely,
Sonja & Family, Concord
Dear Elisa, David and I wanted to say a final thanks for your good work and support during this whole experience of selling our house. From our end, and at a distance, it seemed seamless, and I know that's because of all you did to facilitate the process. We would recommend you highly to anyone who is planning to sell their home.  Thanks again. It was a pleasure to work with you.
Susan & David
Hello Elisa, We received your newsletter and it reminded me of how much I miss you. Thank you so much for helping us sell our home and buying our new home! We are very happy with the house, location etc. We feel we did really well on both ends and we give you full credit for that. We really believe you did a grand job for us. Thank you, thank you, thank you! If you need me for future references, please call. Best regards, Terry & Lee
Terry & Lee
Just thought I would drop you a line. Thanks so much for an awesome house purchase transaction! You were right...my opinion of real estate agents is much different now. You were awesome! If you ever want to use us for a recommendation, please do and know we would give you huge kudos. Best regards,
LeeAnn
Dear Elisa, If I did not thank you for all the work you did, I do thank you. You did a wonderful job and I am happy you were the listing broker, as you are a hard worker who never stops...thank you, thank you, thank you.
Roger, Concord
Dear Elisa, Just a line to tell you how much we love it here! Thank you so much for all your work and caring ways with us both in both selling our home in Concord and purchasing our new home. We hope to help you if any of our friends decide to sell or buy. Stop by any time. We would love to see you.
Stuart & Rosemary, Concord
Dear Elisa, Thank you for representing us on the sale of our home. We were very impressed with your professionalism, ability to ascertain market dynamics and work with the network of realtors required to execute a highly successful transaction. We enjoyed your enthusiasm and careful attention to all the myriad of details associated with a real estate transaction.  Again, thank you!
Richard & Catherine Finnegan
Dear Elisa, Who would have thought selling a house would be so "easy." It was because we had the best Realtor in town. Thank you for all your assistance and friendship too!
Rod & Deb Sparrow
Dear Elisa, Thank you so much for helping me buy my home. You are terrific! I truly appreciated your patience, honesty and sense of humor. You really helped me feel confident & excited about making the decision.
Jane, Concord
Dear Elisa, I want you to know what a pleasure it has been having you sell my home. You are a credit to Coldwell Banker and to the entire real estate industry! Professionalism with a "flair" is how I describe you. Thank you.
Gary, Concord
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